Volunteer Spotlight: Rob Neppell

When did you get involved with CEDR?

Early 2018 as CEDR was emerging from the CRHQ work that came before it.

I became interested in “digital disaster response” during the 2017 hurricane season and was a co-founder of Florida Search and Rescue (FLSAR) after working with Mike McGill and Amy Couts on Irma and Maria response. (More on FLSAR and my experience there in this article I wrote & my friend Ed at HotAir.com kindly published).

When the CRHQ team decided to form what would become CEDR, they put out an invitation to folks who *hadn’t* worked with CRHQ but might be interested in joining CEDR’s core team. As much as I enjoyed working with Mike & Amy and the FLSAR team, they focused on FL and I’m in CA, and CEDR’s overall focus was more aligned with my interests, so I interviewed with the recruiting team, they thought I’d be a good fit, and the rest is history…

What are your activities and what do they involve?

My title is “Vice President – Incident Response & Technology Innovation” (or something like that) and as that somewhat wordy label implies, I wear several hats at CEDR.

With my “incident response” leadership hat, I help coordinate CEDR’s activities during specific incidents (what we call “activations”). In between activations, I focus on developing and improving our processes and procedures so we most effectively leverage the work of our volunteers and the tools & technology we have available. 

The “technology innovation” part is my work looking at new tools and technologies and brainstorming / thinking creatively about how they might be applied to improve disaster response generally, and CEDR’s work specifically. So as a recent example, CEDR’s animated videos of wildfires are an idea I came up with about using Google Earth Studio (GES), and were a result of me experimenting with GES and thinking “I wonder if we could show wildfires in a new and interesting way using this?” (spoiler: the answer is yes!).

What motivates you to stay involved?

Knowing that we’re actually making a difference and helping people when they need it most during disasters. And knowing that we’re “helping the helpers” — that part of CEDR’s work that provides better situational awareness or other information that first responders and state/local/federal emergency management agencies use to accomplish their missions. 

The positive feedback we get from emergency management professionals and our colleagues at other organizations also means a lot. When CEDR gets praise or recognition from people I respect and admire for their own work, that’s a big clue to me that we’re doing something right. 

Of what contribution or achievement are you most proud?

I don’t know if this has had the most impact of anything I or CEDR has done, but I’m proud that CEDR as a group, and I personally (I hope) provide an example of the idea that “normal” people — who may not have any prior experience — can make valuable contributions that actually help people on the ground during disasters. 

For me, it’s often via technology: I’ve found ways to use my background and understanding of software and information technology to solve problems in disaster response with CEDR in ways nobody has ever tried before. But the idea isn’t just about technology: everyone has their own set of skills and experience they can bring to bear on the challenges of disaster response and sometimes make a real difference.

I try to ‘evangelize’ that idea wherever and to whoever I can (including in this LinkedIn post I wrote at the very start of my ‘digital disaster response’ career). 

In your opinion, what is the most important work that this organization does?

I think our work in crowdsourcing shelter information during major disasters like hurricanes has been extremely important and made a real difference in a lot of ways. We’ve made a direct impact by providing that common view of shelters which people who need shelter information actually use during disasters. And perhaps even more importantly, we’ve “led by example” and showed official agencies and other organizations involved with emergency shelters that the challenge of maintaining a truly accurate and complete shelter map across jurisdictions is solvable, and that it’s possible to do better than the current state of existing official systems. 

What do you do when you aren’t working and volunteering?

I have three wonderful young boys of grade school age, so any time that I’m not focused on CEDR efforts, it’s a pretty safe bet I’m enjoying time with them!

National Volunteer Week

Volunteer Spotlight: Melissa Swenson


When did you get involved with CEDR?

I got involved back in 2018 when the spontaneous volunteer groups jumped in to help with Hurricanes Harvey, Irma, and Maria. I jumped in at Hurricane Maria and as that wrapped up decided to stay and help build the new organization because I could see that there was an opportunity to help feel a gap in the disaster space for an organization like CEDR

What are your activities and what do they involve?
I am the President so I have a very full and varying plate!  On a daily basis, I’m looking at potential events (fires, hurricanes, severe weather) that could impact the public and assessing if we need to change or raise our activation status.  I also help out on social media which is very interesting. It’s also very intense during activation when I have to focus to make sure we’re getting accurate information out to the public quickly. I also work with stakeholders and other groups to see how we can work together to improve our collective response during disasters

What motivates you to stay involved?
What motivates me is seeing that there’s a need for what we do to help fill gaps in the disaster space.  As the pace and intensity of disasters increases, we see a demographic shift where people go to social media first for information. CEDR is there with information on evacuations, links to maps, shelter information and information on recovery resources.  We can also dig into the online nooks and crannies to find sources of information that may not be easy for the general public to find, but finding this information quickly and accurately is important so they can stay safe


Of what contribution or achievement are you most proud?
Most proud.  Oh wow.  I think it’s when I saw a picture of our shelter map on the big screens of FEMA’s NRCC for Hurricane Dorian.  Over 13 days we mapped shelters from Puerto Rico up through Virginia and Maryland and monitored hundred of counties for updates  so to see out shelter map that we shared with the public up on the screen was a huge thrill

In your opinion, what is the most important work that this organization does?
Our most important work is identifying what the public needs and figuring out how to fill the gap.  For the storms in February, for example, potable water was the issue and so we crowdsourced to find water distribution sites.  In the wildfires in the west we recognize that pets large and small are a major concern, so we map shelters for small animals and livestock.  While we have a general idea going into an activation what the needs will be, we also keep ourselves open that there may be new needs that the public has that we need to watch for and be ready to adjust

What do you do when you aren’t working and volunteering?
When I’m not volunteering or at my day job, I both watch soccer and pre-COVID I also play in a 7v7 CoEd soccer league.  I hope we get to play again soon because it’s a fantastic stress reliever!  Shoutout to @fc_tiny and @TimbersArmyFC